ROUNDERS ENGLAND MEMBER SERVICES & MEMBER SERVICES PLATFORM TERMS OF USE

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR MEMBER SERVICES OR MEMBER SERVICES PLATFORM

Terms and Conditions of Use: Rounders England Member Services and Member Services Platform: Update 08/06/2023

This terms and conditions of use (together with the documents referred to in it) tells you the terms of use on which you may access or make use of our member services and member services platform(s) the latter hosted by our partners Sport80.com as a guest or as a registered user at: https://roundersengland.sport80.com
In order to make use of our member services and /or member services platform you must first register and agree to be bound by the terms and conditions of use and accept our privacy note. Registration will allow users to create a profile as well as access any member services including, browsing, updating or purchasing products or services from it.

Please read our terms of use carefully before you start to use our member services and/or member services platform, as these will apply every time you make use of them. We recommend that you print a copy for future reference.

ANTI-DOPING
All athletes and designated support personnel, whatever level you participate at, (international, national and recreational) and as defined by UK Anti-Doping (UKAD)have the right to compete in sport knowing that they and their competitors are clean and not involved in doping practices. Rounders England believe in clean sport and work in partnership with UK Anti-Doping (UKAD) to ensure that the integrity of our sport is protected. Further information about Clean Sport and what it means is available on our website by following this link here: 

ANTI-DOPING RULES
Rounders England has adopted the anti-doping rules as published and administered by UKAD, rules that all UK athletes and athlete support personnel must abide by. The anti-doping rules of Rounders England support and embrace the World Anti-Doping Code produced by the World Anti-Doping Association (WADA), the core document that harmonises anti-doping policies, rules and regulations within sport globally.

If you are or wish to enroll as a paid member of Rounders England then the anti-doping rules apply to you, regardless of what level you participate at. You can find the UK Anti-Doping Rules here.

The UK Anti-Doping Rules shall apply to and shall bind all Athletes, Athlete Support Personnel and other Persons under the jurisdiction of Rounders England, NGB for rounders. Those to whom these rules apply include:

• All Athletes, Athlete Support Personnel and other Persons who are members of, or licensed or affiliated by Rounders England.
• All Athletes, Athlete Support Personnel and other Persons participating in such capacity in Events, Competitions and other activities organised, convened, authorised or recognised by Rounders England.
• All Athlete Support Personnel and other Persons working with, treating or assisting an Athlete participating in a professional or sporting capacity; and
• Any other Athlete, Athlete Support Personnel or other Person who, by virtue of an accreditation, membership, licence, affiliation, contractual arrangement or otherwise, is subject to the jurisdiction of Rounders England for the purposes of anti-doping, whether or not such person(s) is or are resident in the UK.
  

All Athletes, Athlete Support Personnel and other Persons must cooperate fully with any anti-doping investigations or proceedings, whether conducted by UK Anti-Doping or any other competent body. Failure to do so without acceptable justification may be treated as misconduct under Rounders England's Terms & Conditions of membership and/ or Codes of Conduct applicable to all athletes, athlete support personnel, and other persons and may be sanctioned accordingly by Rounders England.

Testing is one of the essential components for protecting and maintaining Clean Sport. Athletes can be tested any time, any place and the testing process also applies to minors. Whilst there are additional safeguards practised when testing minors or impaired Athletes it is important to understand that if you are a parent or a guardian of an Athlete under 18 years of age who has been selected for testing, you may be  required to give consent for such testing. Organisations that have the authority to conduct testing are: National Anti-Doping Organisations (NADO) such as UK Anti-Doping, International Federations (IFs), or Major Event Organisers (MEO) such as the Organising Committee of the Olympic and Paralympic Game More information for parents or guardians of Athletes under 18 years is available on the UKAD website.

By becoming or continuing to remain a Rounders England member you agree to accept and ensure that any licence, membership, or ‘one-off’ Event or Competition entry issued by us binds you as an Athlete and/or Athlete Support Personnel to the NGB’s anti-doping rules for a minimum period of 12 months from commencement of the licence or membership, or from the date of the relevant Event or Competition.

If you wish to retire and unbind yourself from the UK Anti-Doping Rules please submit a request through our NGB Anti-Doping Lead: [email protected]

Other applicable terms

• These terms of use refer to the following additional documents, which also apply to your use of our member services platform:
• Our Privacy Notice http://www.roundersengland.co.uk/ngb/about/policies/  , which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our member services platform, you consent to such processing and you warrant that all data provided by you is accurate.
• Our Member Services Platform Acceptable Use Member Services Platform Policy can be viewed on the Member Services Platform, and sets out the permitted uses and prohibited uses of our member services platform. When using our member services platform, you must comply with our Member Services Platform Acceptable Use Policy.
• Our Cookie Policy available at  http://www.roundersengland.co.uk/ngb/about/policies/    which sets out information about the cookies on our member services platform. In addition Sport 80 who host our platform have their own cookie policy. This can be viewed at https://www.sport80.com
• If you purchase goods or services from any of our member services platforms, our E-Commerce Terms & Conditions will apply to the purchases. Our E-Commerce terms are also contained within this policy.

Information about us
https://roundersengland.sport80.com is a member services platform operated by Rounders England Limited known as Rounders England ("We") and hosted by our partner Sport 80 Services Limited.  We are registered in England and Wales under company number 5032099 and have our registered office at PO Box 4458, Sheffield, S20 9DP. Our registered office address is c/o I.R. Collins & Co. Accountants, The Bridge House, Mill Lane, Dronfield, S18 2XL. Our VAT number is GB 241 7749 93.

• As a national governing body in sport we are regulated by Sport England.
• We are a limited company.
• Changes to these terms
• We may revise these terms of use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you.

• Changes to our member services platform
• We may update our member services platform from time to time, and may change the content at any time. However, please note that any of the content on our member services platform may be out of date at any given time, and we are under no obligation to update it.
• We do not guarantee that our member services platform, or any content on it, will be free from errors or omissions.

Accessing our member services platform

Our member services platform (known as our member services platform) is made available free of charge to fans or members to access. Note however that our member services platform requires registration and use of a user name/password to log on.

We do not guarantee that our member services platform, or any content on it, will always be available or be uninterrupted. Access to our member services platform is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our member services platform without notice. We will not be liable to you if for any reason our member services platform is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our member services platform.

You are also responsible for ensuring that all persons who access our member services platform through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Our member services platform is directed to people residing in the United Kingdom. We do not represent that content available on or through our member services platform is appropriate or available in other locations. We may limit the availability of our member services platform or any service or product described on our member services platform to any person or geographic area at any time. If you choose to access our member services platform from outside the United Kingdom, you do so at your own risk.

Your account and password
If you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected]

Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our member services platform, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our member services platform for your personal use and you may draw the attention of others within your organisation to content posted on our member services platform.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our member services platform must always be acknowledged.

You must not use any part of the content on our member services platform for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our member services platform in breach of these terms of use, your right to use our member services platform will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on  information
The content on our member services platform is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our member services platform.

Although we make reasonable efforts to update the information on our member services platform, we make no representations, warranties or guarantees, whether express or implied, that the content on our member services platform is accurate, complete or up-to-date.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our member services platform or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

 use of, or inability to use, our member services platform; or

 use of or reliance on any content displayed on our member services platform.

If you are a business user, please note that in particular, we will not be liable for:

•  loss of profits, sales, business, or revenue;
• business interruption;
•   loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our member services platform for domestic and private use. You agree not to use our member services platform for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our member services platform or to your downloading of any content on it, or on any member services platform linked to it.

We assume no responsibility for the content of member services platforms linked on our member services platform. Such links should not be interpreted as endorsement by us of those linked member services platforms. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in these Terms of Use

Uploading content to our member services platform

Whenever you make use of a feature that allows you to upload content to our member services platform, or to make contact with other users of our member services platform, you must comply with the content standards set out in our Acceptable Use Member Services Platform Policy available to view on the Member Services Platform. You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our member services platform will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us [and other users of the Member services platform] a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in the next paragraph (Rights you licence).

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our member services platform constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our member services platform.

We have the right to remove any upload or posting you make on our member services platform if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Member Services Platform Policy

The views expressed by other users on our member services platform do not represent our views or values.

You are solely responsible for securing and backing up your content.

Rights you licence
When you upload or post content to our member services platform, you grant the following licenses:

• A worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that content in connection with the services provided by our member services platform and across different media and to promote the member services platform or services; and worldwide, non-exclusive, royalty-free, transferable licence to allow third parties to use the content for their purposes.
  
  
• We will only ever use your materials to carry out your instructions to us – unless, very exceptionally, a court or other regulator orders us to disclose them.

Viruses
We do not guarantee that our member services platform will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our member services platform. You should use your own virus protection software.

You must not misuse our member services platform by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our member services platform, the server on which our member services platform is stored or any server, computer or database connected to our member services platform. You must not attack our member services platform via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our member services platform will cease immediately.

Linking to our member services platform

• You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
• You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
• You must not establish a link to our member services platform in any member services platform that is not owned by you.
• Our member services platform must not be framed on any other member services platform, nor may you create a link to any part of our member services platform other than the home page.
• We reserve the right to withdraw linking permission without notice.
• The member services platform in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Member Services Platform Policy available to view on this platform.
• If you wish to make any use of content on our member services platform other than that set out above, please contact [email protected].
• Third party links and resources in our member services platform
• Where our member services platform contains links to other member services platforms and resources provided by third parties, these links are provided for your information only.
• We have no control over the contents of those member services platforms or resources.

Rounders England E Commerce for online goods & services

Our terms

1.                   These terms

1.1                These are the terms and conditions on which we supply products to you, online whether these are goods, services or digital content.

1.2                Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do
                if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

1.3.           Rounders England competitions, courses or events may carry additional terms and conditions dependent on the entry criteria. In addition to this document please read the terms and conditions
                contained within your competition, course or event order form prior to purchasing.        

2.                   Information about us and how to contact us

2.1               We are Rounders England Limited a company registered in England and Wales. Our company registration number is 05032099 and our registered office is:

                Rounders England Limited, C/O of I.R.Collins & Co. Accountants,The Bridge House, 2 Mill Lane, Dronfield, S18 2XL.
                Our registered VAT number is 241 7749 93.

2.2                You can contact us by telephoning our customer service team at 0114 2480357 or by writing to us at [email protected]

2.3                If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4                When we use the words "writing" or "written" in these terms, this includes those made by emails, texts, social media platform communications or any other electronic means.

3.                   Our contract  with you

3.1                Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2                If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

3.3                We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.4                Our member services platform is principally for the promotion of our products to customers in the UK. However and subject to any international restrictions, levy, taxes, tariffs or trading embargo we will accept orders from addresses outside the UK. Such orders may therefore attract surcharges/ additional carriage charges. Please ask for a quotation prior to purchase.

4.                   Our products

4.1                The images of the products on our member services platform are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

4.2                If we are making the product to measurements you have given us you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure on our member services platform or by contacting us.]

5.                   Your rights to make changes

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8- Your rights to end the contract).

6.                   Our rights to make changes

6.1                We may change the product to reflect changes in relevant laws and regulatory requirements and to implement minor technical adjustments and improvements.  These changes will not affect your use of the product.

6.2                In addition, we may make changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.

7.                   Providing the products

7.1                The costs of delivery will be as displayed to you on our member services platform.

7.2                During the order process we will let you know when we will provide the products to you.

(a)            If the products are goods we will deliver them to you as soon as reasonably possible.  Where appropriate we will contact you with an estimated delivery date.

(b)            We will begin the services on the date agreed with you during the order process.

(c)            If the products are ongoing services or a subscription to receive goods or digital content. We will supply the services, goods or digital content to you until either the services are completed or the subscription expires (if applicable) or you end the contract as described in clause 8 or we end the contract by written notice to you as described in clause 10.

7.3                If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

7.4                If no one is available at your address to take delivery and the products cannot be posted through your letterbox, our carrier will leave you a note informing you of how to [rearrange delivery or collect the products from a local depot].

7.5                If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.2 will apply.

7.6                If you do not allow us access to your property to perform the services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and clause 10.2 will apply.

7.7                You have legal rights if we fail to deliver or deliver the goods late beyond what is termed reasonable or previously agreed. If we miss the agreed delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply:

(a)            we have refused to deliver the goods;

(b)            delivery was not made within a reasonable period (where the fault lies with us);

(c)            you told us before we accepted your order that delivery within the delivery deadline was essential and we accepted this deadline.

7.8                If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 7.8, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.

7.9            If you do choose to treat the contract as at an end for late or non-delivery under clause 7.8 or clause 7.9, you can cancel your order and we will refund any sums you have paid to us for the cancelled goods and their delivery. Please call customer services on 0114 2480357 or email us at: [email protected] to effect cancellation.

7.10            A product which is goods will be your responsibility from the time we deliver the product to the address you gave us (if applicable) or you collect it from us.

7.11            You own a product which is goods once we have received payment in full.

7.12            We may need certain information from you so that we can supply the products to you. If so, we will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

7.13            We may have to suspend the supply of a product to:

(a)            deal with technical problems or make minor technical changes;

(b)            update the product to reflect changes in relevant laws and regulatory requirements;

(c)            make changes to the product as requested by you or notified by us to you (see clause 6).

7.14            We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product for longer than [3 months] you may contact us to end the contract for a product and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.

7.15            If you do not pay us for the products when you are supposed to (see clause 12.4) and you still do not make payment within [7] days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. As well as suspending the products we may also charge you interest on your overdue payments (see clause 12.5). 

8.                   Your rights to end the contract

8.1                Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

(a)            If what you have bought is faulty or misrepresented you may have a legal right to end the contract(or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 11;

(b)            If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;

(c)            If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;

(d)            In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.6.

8.2                If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:

(a)            we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6.2);

(b)            we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

(c)            there is a risk that supply of the products may be significantly delayed because of events outside our control;

(d)            we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than [3 months]; or

(e)            you have a legal right to end the contract because of something we have done wrong.

8.3                For most products bought online you have a legal right to change your mind within 14 days and receive a refund.  These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

8.4                You do not have a right to change your mind in respect of:

(a)            bespoke and custom made items;

(b)            services, once these have been completed, even if the cancellation period is still running;

(c)            products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;

(d)            sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them; and

(e)            any products which become mixed inseparably with other items after their delivery.

8.5                How long you have depends on what you have ordered and how it is delivered.

(a)            If you have bought online services, you have 14 days after the day we contact you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.

(b)            If you have bought goods, you have 14 days after the day you (or someone you nominate) receives the goods, unless:

(i)              Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you receive the last delivery to change your mind about the goods.

(ii)            Your goods are for regular delivery over a set period, you have until 14 days after the day you receive the first delivery of the goods.

8.6                Even if we are not at fault and you do not have a right to change your mind (see clause 8.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.

9.                   How to end the contract with us (including if you have changed your mind)

9.1                To end the contract with us, please let us know by doing one of the following: 

(a)            Phone or email. Call customer services on 01142480357 or email us at [email protected] . Please provide your name, home address, details of what you bought, when you ordered or received it and where available, your phone number and email address.

(b)            Online. Complete the Enquiry Form on our website at: http://www.roundersengland.co.uk/enquiry-form/  . Please provide your name, home address, details of what you bought, when you ordered or received it and where available, your phone number and email address.

(c)            By post. Simply write to us at Customer Administration, Rounders England, The Bridge House, Mill Lane, Dronfield, S18 2XL and include details of what you bought, when you ordered or received it and your name and address.

9.2                If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us.   You must either return the goods in person to where you bought them, post them back to us at Customer Administration, Rounders England, The Bridge House, Mill Lane, Dronfield, S18 2XL

or (if they are not suitable for posting) allow us to collect them from you. Please call customer services on 0114 2480357 or email us at [email protected] to request a returns label or to arrange collection.  If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

9.3                We will pay the costs of return:

(a)            if the products are faulty or misrepresented;

(b)            if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or

(c)            if you are exercising your right to change your mind within the cooling off period.

In all other circumstances, you must pay the costs of return.  

9.4                If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection.

9.5                We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

9.6                If you are exercising your right to change your mind:

(a)            We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

(b)            The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

(c)            Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

(d)            We have the right to refuse the return and refund or exchange of goods purchased that have been damaged through no fault of Rounders England or its delivery partners.

9.7                We will make any refunds due to you as soon as possible (unless 9.6 clause d applies).  If you are exercising your right to change your mind then:

(a)            If the products are goods and we have not offered to collect them (if this is part of the agreement), your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 9.2.

(b)            In all other cases, your refund will be made within 14 days of your telling us you have changed your mind

10.                Our rights to end the contract

10.1            We may end the contract for a product at any time by writing to you if:

(a)            you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;

(b)            you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;

(c)            you do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or

(d)            you do not, within a reasonable time, allow us access to your premises to supply the services.

10.2            If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

10.3            We may write to you to let you know that we are going to stop providing the product. We will let you know at least [2 weeks] in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.

11.                If there is a problem with the product

11.1            If you have any questions or complaints about the product, please contact us. You can telephone our customer administration staff at 0114 2480357 or write to us at [email protected] . If you wish to exercise your legal rights to reject products you must post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on 0114 2480357 or email us at [email protected] to arrange collection.

12.                Price and payment

12.1            The price of the product (which includes VAT) will be the price set out in the Order or our acceptance of it. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of the product you order.

12.2            If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

12.3            It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

12.4            We accept payment online by debit or credit card. When you must pay depends on what product you are buying:

(a)            For goods, you must pay for the products before we dispatch them.

(b)            For services, you must pay for the products before we provide them OR if you are a commercial, limited company or education establishment (school or college or university) then in the case of membership, courses or events you may request an invoice. You must pay each invoice within 14 calendar days after the date of the invoice and prior to commencement of the service requested.
Commercial sales: If you do not make any payment to us by the due date we may charge ‘statutory interest on the overdue amount at the rate of 8% a year above the current Bank of England lending rate. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

12.5            If you think an invoice is wrong please contact us promptly to let us know.

13.                Our responsibility for loss or damage suffered by you

13.1            If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill.

13.2            We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products and for defective products under the Consumer Protection Act 1987 or Consumer Rights Act 2015.

13.3            Domestic & private customers: where we supply you products or services for domestic and private use we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity if the goods or services are used for commercial purposes. Your statutory rights are not affected.

14.                How we may use your personal information

14.1            We will use the personal information you provide to us:

(a)            to supply the products to you;

(b)            to process your payment for the products; and

(c)            if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us/ unsubscribing to our marketing communications.

14.2            We will only give your personal information to third parties where the law either requires or allows us to do so or where you have specifically consented for us to do so.

15.                Other important terms

15.1            We may transfer our rights and obligations under these terms to another organisation.

15.2            You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

15.3            This contract is between you and us. No other person shall have any rights to enforce any of its terms.

15.4            Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.5            If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

15.6            These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

15.7            Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may submit the dispute for online resolution to the European Commission Online Dispute Resolution platform.

 Schedule             Rounders England Cancellation Form

(Complete and return this form only if you wish to withdraw from the contract where goods or services have been purchased online and you entitled to do so according to the terms and conditions herein)

To:
Rounders England Limited, Registered Office: The Bridge House, 2 Mill Lane, Dronfield, S18 2XL
Telephone: 0114 2480357
Email: [email protected]

I/We [please state your name(s) as necessary] hereby give notice to cancel my/our [please state your name(s) as necessary] contract of sale of the following goods or services according to the e-terms and conditions that the said goods or services were purchased under:

 Please email your request to: [email protected]

All requests will be acknowledged within three working days of receipt and validated prior to action.

Applicable law

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Contact us

To contact us, please email [email protected]

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